Privacy Policy

This Privacy & Cookie Policy applies to information collected through the Chiffon website and mobile experience. We are committed to protecting your personal data and being transparent about how your information is collected, used, shared, and stored.

By accessing our website or communicating with us through our digital channels, you agree to the practices described in this Privacy & Cookie Policy. We may update this policy from time to time, and it is your responsibility to review it periodically for any changes.

What Personal Data We Collect

By interacting with the Chiffon website or services, you consent to the collection, use, and storage of the following types of information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (only used to process transactions — never stored)
  • Order history and preferences
  • IP address, browser type, device information, and usage patterns (via cookies)

We only collect information that is necessary to process your order, support your experience, and improve our services.

Note: Your full card or bank details are never stored by Chiffon. All payments are securely processed through trusted, certified payment gateways.

If you provide us with someone else’s information (e.g. for gifting), you confirm that you have their permission to do so.

How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your purchase or support request
  • To personalize your shopping experience
  • To manage your account or preferences
  • To improve our website, services, and customer experience
  • For internal analytics or marketing (only if you opt in)
  • To comply with legal and regulatory obligations
  • To protect the rights, safety, and integrity of our brand and users

We do not sell or rent your personal information to third parties.

Information Sharing

We may share limited information with the following, only when necessary:

  • Our internal support or operations team
  • Service providers (e.g. shipping partners, payment processors, analytics tools)
  • Legal or regulatory authorities when required
  • Successors in the event of a business transfer or merger

All partners are contractually obligated to protect your data and use it only for the agreed-upon purpose.

Cookies

We use cookies to:

  • Enable site functionality (e.g. shopping cart, language settings)
  • Personalize your experience
  • Analyze website traffic and improve performance
  • Serve relevant ads if you’ve opted in

You can manage or disable cookies at any time by adjusting your browser settings:

  • Block or allow specific cookies
  • Set notifications before cookies are stored
  • Use incognito/private browsing
  • Clear stored cookies after your session

Disabling cookies may affect site functionality or user experience.

By continuing to use our website, you consent to the use of cookies as described above.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete information
  • Object to how your data is being used (in certain cases)
  • Restrict the processing of your data
  • Delete your personal data or account, provided there are no ongoing obligations (e.g. open orders or disputes)

To exercise these rights, contact us at:
📧 privacy@chiffon.com

We are committed to responding to all requests in accordance with applicable data protection laws.